Terms and Conditions

(Form an integral part of the contract)

Cost includes:

Meeting and assistance at the airport on arrival and airport transfer.
Accommodation at hotels specified or similar with Breakfast starting from day 2.
Transportation in an Air-conditioned Car ( up to 3 pax) or Van (4 – 10 pax) 3with English speaking driver guide.
All local taxes.
Cost excludes:
· Air fare
· Visa processing charges
· Lunch, dinner or any other supplements
· Camera and video permits
· Optional excursions
· Tips and porter charges
· Cost of beverages throughout the tour
· Any other services not specified above

Payment Conditions:

Payment only should be made once you receive your Invoice from Heart Attached (Pvt) Ltd.
Six weeks or more prior to the travel date – 50% of the total tour cost.
Six weeks or less – 100% of the tour cost.
Remittance should be sent within 3 working days of receiving the Invoice. Failing to do so may automatically release the rooms blocked for you.
All the bank charges borne by the remitter.
Credit card payment will attract additional 4% – 5% depending on the card type

Visa & Passport:

Please visit www.eta.gov.lkfor further details. A visa fee is applicable.
Please ensure your passport is valid for 6 month from the date of arrival.

Other Conditions:

Once confirmed hotels can be changed within cancellation window only with a cancellation fee. Please request more details of the hotels if required or visit their websites / reviews for more information.
Excursions / day tours except the ones agreed in the above programme are optional and could be provided on an additional fee.
Entrance Fees are NOT included to any of the attractions, unless mentioned above.
Travel insurance is not included in the above cost.
Visits to wild life parks will be at client’s own
Jeeps available are very basic with basic insurance cover (not comprehensive as in the case of vehicles used for tours).

Cancellation Charges:

15 days or less – 100% cancellation charge.
Between 16 days and 30 days – 50% cancellation charges or the equivalent of the first two days charges depending on the programme and period of stay.
Above 30 days – No cancellation charges provided no commitment or advances are made to 3rd parties.

Hotel rules and regulations:

The official check-in time at all hotels will be 1400hrs.
The official check-out time at all hotels will be 1100hrs.Early check-in and late check-out are on availability basis.
Cancellation policy will be applicable for any reduction of rooms after the release period.
All the supplements should be directly paid to the hotel.During peak seasons, (e.g. Dec – Jan) 100% cancellation charge applicable for cancellation within 30 days.

For more details

Contact Us

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Phone : +94 77 111 111
WhatsApp : +94 77 111 111
Email : info@heartattached.com